Exactly how we use AI.
Plainly, because you should know before you share anything. AI helps us notice more. A person who knows your story decides.
Three jobs. None of them decide.
Conversation
A language model runs the Health Assistant. It asks questions, keeps a summary for the clinician, and routes you to a care category.
Reading
A medical image model looks at the photos and printed reports you upload and describes what it sees, in words — never scores. Photo readings go to your clinician; lab values are explained to you in plain language.
Drafting
From your notes and the readings, the language model drafts a plan for the clinician. You never see the draft; you see what the clinician approves.
Seen by AI. Read by a person. Remembered for you.
Licensed clinicians read every case. People shown are for illustration.
Lines it never crosses.
- It never diagnoses you
- It never prescribes, recommends or names a medication to you
- It never tells you “nothing was found”every upload reaches a clinician
- It never reads raw scan imagesX-ray, CT, MRI and pathology are out of scope
- It never handles emergenciesemergency language stops the chat and points to 911
Where it's weaker
Photo reads are less reliable on deeper skin tones, in poor light, with filters, or from far away. When you tell us your skin tone, the system lowers the AI's confidence automatically and the clinician's own look carries more weight. We'd rather say this than pretend otherwise.
Who sees what
Your clinician sees everything: your words, your uploads, the AI's reading and its notes. You see your words, your uploads, the plain-language explanation of your lab values and the plan your clinician approved. Our team sees case status and an access log, not your photos, unless you ask for help with a specific upload.
Before any real patient
The image model is tested against clinician-labelled photos, a licensed clinician signs off on how it's used, and our legal counsel reviews the whole flow. Until then this platform runs with test data only.
Read by AI. Decided by a person.
Every photo, every report, every plan — a licensed clinician looks before anything reaches you.